Shipping & Returns

Shipping Method:

All orders are sent via Australia Post, and will be sent out within 2-4 business days.  Please make sure to check your address upon checkout. We ship within Australia only. 

Damaged Goods:

We take great care in the packaging of our orders, however if there is a breakage you must let us know within 48 hours of arrival of the order. Send through photos of the damaged item to designacandle.au@gmail.com. Claims must be made within 48 hours

Refunds:

Please choose carefully as we do not offer refunds if you change your mind or accidently order the wrong fragrance. 

Returns/ Exchanges

If the item you have ordered is genuinely not what you were after we can happily exchange it for something else, provided the following terms are met:

1. The item is returned within 7 days of its arrival and you have the original order receipt is present.

2. The item must be in its original condition, with all labels/ stickers attached. Item must be free from any defects and in acceptable appearance and finish.

To return your item, postage fees must be covered by the customer.

Return Postal Address:

Design a Candle

179 Hoskins St

Temora

NSW, 2666

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